Shipping policy

Shipping costs are calculated based on the total weight of your package and the zip code at which the package will be sent. Customers may choose Priority Shipping at their discretion.

Orders can take about 2-7 business days to be delivered, once your package is scanned in by USPS. Different shipping services (Priority vs. Ground) can vary. Please visit the USPS website for more information.

If you have not received your package within the allotted time frame, we recommend waiting another 7 business days in light of any possible delays.  Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it’s not hiding or jammed somewhere funky. Also ask your neighbors if they may have received it for you. If your package still has not turned up, please reach out! Email us at admin@kahuipalaka.com

We are not responsible for lost, held, or damaged packages. We are also not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by the carrier. If you need help filing a shipping claim, please contact us.